Microsoft Commerce Functional Consultant – MB-340

Configure Dynamics 365 Commerce Headquarters (25-30%)

Configure prerequisites and commerce parameters - Create employee and customer address books
- Configure and manage retail workers
- Assign address books to customers, channels, and workers
- Create email templates and email notification profiles
- Configure organizational hierarchies and hierarchy purposes
- Configure Commerce shared parameters
- Configure company-specific Commerce parameters Describe and configure additional functionality - Create and configure channel and sales order attributes
- Configure commissions and sales representatives
- Configure payment methods and card types
- Configure and manage gift cards
- Describe Omni-channel capabilities including payments, orders, returns, and refunds
- Configure data distribution
- Create info codes, sub-codes, and info code groups
- Describe Dynamics 365 Fraud Protection purchase protection, loss prevention, and account protection Manage statements - Describe advantages of using trickle feed-based posting
- Validate retail transactions by using the transaction consistency checker
- Configure and manage retail statement calculations and posting
- Troubleshoot statement posting issues Configure Distributed Order Management (DOM) - Configure fulfillment profiles
- Configure cost components including shipping, handling, and packaging costs
- Configure management rules and parameters
- Monitor fulfillment plans and order exceptions Configure order fulfillment - Configure modes of delivery including shipments, pick up, and carry out
- Configure curbside customer order pickup
- Configure charge codes, charge groups, and automatic charges
- Configure and assign order fulfillment groups

Configure products, prices, discounts, loyalty, and affiliations (25- 30%)

Configure products and merchandising - Configure product category hierarchies
- Configure product attributes and attribute groups
- Configure assortments
- Manage product labels and shelf labels
- Describe uses cases for recommendation types including product, personalized, Shop similar looks, and Shop similar descriptions recommendations
- Configure recommendations
- Configure warranty settings
- Configure inventory buffers and inventory levels
- Configure products and variants including configuring barcodes Manage pricing - Design and create price groups
- Configure pricing priorities
- Configure product pricing including smart rounding
- Configure catalog pricing
- Configure affiliation pricing
- Configure category pricing rules Manage discounts and promotions - Configure discount parameters
- Configure channel or customer-specific discounts
- Configure quantity, shipping, tender-based, and threshold-based discounts
- Configure discount concurrency rules
- Manage coupons Manage customers, loyalty, and affiliations - Configure client books
- Configure customer attributes
- Configure customer affiliations
- Configure loyalty programs, loyalty schemes, and reward points
- Manage loyalty tier calculations and processing

Manage Point of Sale (POS) in Dynamics 365 Commerce (15-20%)

Configure retail stores - Create a retail store
- Configure POS registers and devices
- Configure retail profiles
- Configure sales tax overrides
- Configure Task Management lists and parameters
- Define cash management processes
- Define shifts and shift management processes
- Configure channel return policies
- Describe offline capabilities and limitations Manage store inventory - Configure availability calculations for products
- Manage inbound and outbound inventory operations within the POS
- Process customer pick-up and shipment orders
- Manage inventory processes including stock counts
- Look up product inventory
- Process serialized items Perform POS operations - Perform sales and order processes
- Perform end of day processes
- Reconcile store cash
- Monitor store productivity by using Task Management and reporting features

Configure and Manage Dynamics 365 Commerce call centers (10-15%)

Configure call centers - Create a call center
- Configure and publish product catalogs
- Create product catalog scripts
- Configure fraud conditions, rules, and variables to trigger order holds
- Configure fraud alerts Configure continuity orders and installment billing - Set up continuity programs and parameters
- Configure continuity order batch jobs
- Manage continuity child orders Manage call centers - Create, modify, and process sales orders
- Process call center payments
- Manage order holds
- Create return merchandise authorizations (RMAs)
- Process returns, exchanges, and replacements

Manage e-commerce (15-20%)

Configure an e-commerce channel - Create an online store
- Configure an e-commerce site
- Configure channel assignments for an e-commerce site
- Configure ratings and reviews Manage e-commerce content - Configure URLs and aliases
- Configure product detail pages and category pages
- Manage site themes, page fragments, templates, layouts, and pages
- Upload and manage digital assets including videos and images
- Set focal points and attribute values for media assets
- Configure publish groups Operate an e-commerce channel - Create e-commerce orders
- Synchronize e-commerce orders
- Moderate ratings and reviews Configure business-to-business (B2B) e-commerce - Describe differences between B2B and business-to-consumer (B2C) solutions
- Describe use cases for organizational modeling hierarchies
- Manage business partners and business partner users
- Configure product quantity limits