CompTIA N10-007

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The only credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment.

Employers globally place their trust in our certification to identify individuals excelling in endpoint management and technical support roles. Continuously re-invented by IT experts, our certification stays current, validating the core skills and abilities demanded in today’s dynamic workplace.

Course Syllabus

CompTIA N10-007 Syllabus

Chapters


  • Explain the purposes and uses of ports and protocols.

    • 1. Protocols and ports, SSH 22, DNS 53, SMTP 25, SFTP 22, FTP 20, 21, TFTP 69, TELNET 23, DHCP 67, 68, HTTP 80, HTTPS 443, SNMP 161, RDP 3389, NTP 123, SIP 5060, 5061, SMB445, POP 110, IMAP 143, LDAP 389, LDAPS 636, H.323 1720, 2. Protocol types, ICMP, UDP, TCP, IP, 3. Connection-oriented vs. connectionless,

  • Explain devices, applications, protocols and services at their appropriate OSI layers.

    • 1. Layer 1 – Physical, 2. Layer 2 – Data link, 3. Layer 3 – Network, 4. Layer 4 – Transport, 5. Layer 5 – Session, 6. Layer 6 – Presentation, 7. Layer 7 – Application,

  • Explain the concepts and characteristics of routing and switching.

    • 1. Properties of network traffic, Broadcast domains, CSMA/CD, CSMA/CA, Collision domains, Protocol data units, MTU, Broadcast, Multicast, Unicast, 2. Segmentation and interface properties, VLANs, Trunking (802.1q), Tagging and untagging ports, Port mirroring, Switching loops/spanning tree, PoE and PoE+ (802.3af, 802.3at), DMZ, MAC address table, ARP table, 3. Routing, Routing protocols (IPv4 and IPv6), - Distance-vector routing protocols, RIP, EIGRP, - Link-state routing protocols, OSPF, - Hybrid, BGP, Routing types, Static, Dynamic, Default, 4. IPv6 concepts, Addressing, Tunneling, Dual stack, Router advertisement, Neighbor discovery, 5. Performance concepts, Traffic shaping, QoS, Diffserv, CoS, 6. NAT/PAT, 7. Port forwarding, 8. Access control list, 9. Distributed switching, 10. Packet-switched vs. circuit switched network, 11. Software-defined networking,

  • Given a scenario, configure the appropriate IP addressing components.

    • 1. Private vs. public, 2. Loopback and reserved, 3. Default gateway, 4. Virtual IP, 5. Subnet mask, 6. Subnetting, Classful, Classes A, B, C, D, and E, Classless, VLSM, CIDR notation (IPv4 vs. IPv6), 7. Address assignments, DHCP, DHCPv6, Static, APIPA, EUI64, IP reservations,

  • Compare and contrast the characteristics of network topologies, types and technologies.

    • 1. Wired topologies, Logical vs. physical, Star, Ring, Mesh, Bus, 2. Wireless topologies, Mesh, Ad hoc, Infrastructure, 3. Types, LAN, WLAN, MAN, WAN, CAN, SAN, PAN, 4. Technologies that facilitate the Internet of Things (IoT), Z-Wave, Ant+, Bluetooth, NFC, IR, RFID, 802.11,

  • Given a scenario, implement the appropriate wireless technologies and configurations.

    • 1. 802.11 standards, a, b, g, n, ac, 2. Cellular, GSM, TDMA, CDMA, 3. Frequencies, 2.4GHz, 5.0GHz, 4. Speed and distance requirements, 5. Channel bandwidth, 6. Channel bonding, 7. MIMO/MU-MIMO, 8. Unidirectional/omnidirectiona, 9. Site surveys,

  • Summarize cloud concepts and their purposes.

    • 1. Types of services, SaaS, PaaS, IaaS, 2. Cloud delivery models, Private, Public, Hybrid, 3. Connectivity methods, 4. Security implications/considerations, 5. Relationship between local and cloud resources,

  • Explain the functions of network services.

    • 1. DNS service, Record types, A, AAAA, TXT (SPF, DKIM), SRV, MX, CNAME, NS, PTR, Internal vs. external DNS, Third-party/cloud-hosted DNS, Hierarchy, Forward vs. reverse zone, 2. DHCP service, MAC reservations, Pools, IP exclusions, Scope options, Lease time, TTL, DHCP relay/IP helper, 3. NTP, ​4. IPAM,

  • Given a scenario, deploy the appropriate cabling solution.

    • 1. Media types, Copper, UTP, STP, ​Coaxial, Fiber, Single-mode, Multimode, 2. Plenum vs. PVC, 3. Connector types, Copper, RJ-45, RJ-11, BNC, DB-9, DB-25, F-type, Fiber, LC, ST, SC, APC, UPC, MTR, 4. Transceivers, SFP, GBIC, SFP+, QSFP, Characteristics of fiber transceivers, Bidirectional, Duplex, 5. Termination points, 66 block, 110 block, Patch panel, Fiber distribution panel, 6. Copper cable standards, Cat 3, Cat 5, Cat 5e, Cat 6, Cat 6a, Cat 7, RG-6, RG-59, 7. Copper termination standards, TIA/EIA 568a, TIA/EIA 568b, Crossover, Straight-through, 8. Ethernet deployment standards, 100BaseT, 1000BaseT, 1000BaseLX, ​1000BaseSX, 10GBaseT,

  • Given a scenario, determine the appropriate placement of networking devices on a network and install/configure them.

    • 1. Firewall, 2. Router, 3. Switch, 4. Hub, 5. Bridge, 6. Modems, 7. Wireless access point, 8. Media converter, 9. Wireless range extender, 10. VoIP endpoin,

  • Explain the purposes and use cases for advanced networking devices.

    • 1. Multilayer switch, 2. Wireless controller, 3. Load balancer, 4. IDS/IPS, 5. Proxy server, 6. VPN concentrator, 7. AAA/RADIUS server, 8. UTM appliance, 9. NGFW/Layer 7 firewall, 10. VoIP PBX, 11. VoIP gateway, 12. Content filter,

  • Explain the purposes of virtualization and network storage technologies.

    • 1. Virtual networking components Virtual switch Virtual firewall Virtual NIC Virtual router Hypervisor 2. Network storage types NAS SAN 3. Connection type FCoE Fibre Channel iSCSI InfiniBand 4. Jumbo frame

  • Compare and contrast WAN technologies.

    • 1. Service type, ISDN, T1/T3, E1/E3, OC-3 – OC-192, DSL, Metropolitan Ethernet, Cable broadband, Dial-up, PRI, 2. Transmission mediums, Satellite, Copper, Fiber, Wireless, 3. Characteristics of service, MPLS, ATM, Frame relay, PPPoE, PPP, DMVPN, SIP trunk, 4. Termination, Demarcation point, CSU/DSU, Smart jack,

  • Given a scenario, use appropriate documentation and diagrams to manage the network.

    • 1. Diagram symbols, 2. Standard operating procedures/ work instructions, 3. Logical vs. physical diagrams, 4. Rack diagrams, 5. Change management documentation, 6. Wiring and port locations, 7. IDF/MDF documentation, 8. Labeling, 9. Network configuration and performance baselines, 10. Inventory management,

  • Compare and contrast business continuity and disaster recovery concepts.

    • 1. Availability concepts, Fault tolerance, High availability, Load balancing, NIC teaming, Port aggregation, Clustering, Power management, Battery backups/UPS, Power generators, Dual power supplies, Redundant circuits, 2. Recovery, Cold sites, Warm sites, Hot sites, Backups, Full, Differential, Incrementa, Snapshots, 3. MTTR, 4. MTBF, 5. SLA requirements,

  • Explain common scanning, monitoring and patching processes and summarize their expected outputs.

    • 1. Processes, Log reviewing, Port scanning, Vulnerability scanning, Patch management, Rollback, Reviewing baselines, Packet/traffic analysis, 2. Event management, Notifications, Alerts, SIEM, 3. SNMP monitors, MIB, 4. Metrics, Error rate, Utilization, Packet drops, Bandwidth/throughput,

  • Given a scenario, use remote access methods.

    • 1. VPN, IPSec, SSL/TLS/DTLS, Site-to-site, Client-to-site, 2. RDP, 3. SSH, 4. VNC, 5. Telnet, 6. HTTPS/management URL, 7. Remote file access, FTP/FTPS, SFTP, TFTP, 8. Out-of-band management, Modem, Console router,

  • Summarize the purposes of physical security devices.

    • 1. Detection, Motion detection, Video surveillance, Asset tracking tags, Tamper detection, 2. Prevention, Badges, Biometrics, Smart cards, Key fob, Locks,

  • Explain authentication and access controls.

    • 1. Authorization, authentication and accounting, RADIUS, TACACS+, Kerberos, Single sign-on, Local authentication, LDAP, Certificates, Auditing and logging, 2. Multifactor authentication, Something you know, Something you have, Something you are, Somewhere you are, Something you do, 3. Access control, 802.1x, NAC, Port security, MAC filtering, Captive portal, Access control lists

  • Given a scenario, secure a basic wireless network.

    • 1. WPA, 2. WPA2, 3. TKIP-RC4, 4. CCMP-AES, 5. Authentication and authorization, EAP, PEAP, EAP-FAST, EAP-TLS, Shared or open, Preshared key, MAC filtering, 6. Geofencing ,

  • Summarize common networking attacks

    • 1. DoS, Reflective, Amplified, Distributed, 2. Social engineering, 3. Insider threat, 4. Logic bomb, 5. Rogue access point, 6. Evil twin, 7. War-driving, 8. Phishing, 9. Ransomware, 10. DNS poisoning, 11. ARP poisoning, 12. Spoofing, 13. Deauthentication, 14. Brute force, 15. VLAN hopping, 16. Man-in-the-middle, 17. Exploits vs. vulnerabilities,

  • Given a scenario, implement network device hardening.

    • 1. Changing default credentials, 2. Avoiding common passwords, 3. Upgrading firmware, 4. Patching and updates, 5. File hashing, 6. Disabling unnecessary services, 7. Using secure protocols, 8. Generating new keys, 9. Disabling unused ports, IP ports, Device ports (physical and virtual)

  • Explain the network troubleshooting methodology.

    • 1. Identify the problem
    Gather information
    Duplicate the problem, if possible
    Question users
    Identify symptoms
    Determine if anything has changed
    Approach multiple problems individually
    2. Establish a theory of probable cause
    Question the obvious
    Consider multiple approaches
    Top-to-bottom/bottom-to-top OSI model
    Divide and conquer
    3. Test the theory to determine the cause
    Once the theory is confirmed, determine the next steps to resolve the problem
    If the theory is not confirmed, reestablish a new theory or escalate
    4. Establish a plan of action to resolve the problem and identify potential effects
    5. Implement the solution or escalate as necessary
    6. Verify full system functionality and, if applicable, implement preventive measures
    7. Document findings, actions, and outcomes

  • Given a scenario, use the appropriate tool.

    • 1. Hardware tools, Crimper, Cable tester, Punchdown tool, OTDR, Light meter, Tone generator, Loopback adapter, Multimeter, Spectrum analyzer, 2. Software tools, Packet sniffer, Port scanner, Protocol analyzer, WiFi analyzer, Bandwidth speed tester, Command line, ping, tracert, traceroute, nslookup, ipconfig, ifconfig, iptables, netstat, tcpdump, pathping, nmap, route, arp, dig,

  • Given a scenario, troubleshoot common wired connectivity and performance issues.

    • 1. Attenuation, 2. Latency, 3. Jitter, 4. Crosstalk, 5. EMI, 6. Open/short, 7. Incorrect pin-out, 8. Incorrect cable type, 9. Bad port, 10. Transceiver mismatch, 11. TX/RX reverse, 12. Duplex/speed mismatch, 13. Damaged cables, 14. Bent pins, 15. Bottlenecks, 16. VLAN mismatch, 17. Network connection LED status indicators,

  • Given a scenario, troubleshoot common network service issues.

    • 1. Names not resolving, 2. Incorrect gateway, 3. Incorrect netmask, 4. Duplicate IP addresses, 5. Duplicate MAC addresses, 6. Expired IP address, 7. Rogue DHCP server, 8. Untrusted SSL certificate, 9. Incorrect time, 10. Exhausted DHCP scope, 11. Blocked TCP/UDP ports, 12. Incorrect host-based firewall settings, 13. Incorrect ACL settings, 14. Unresponsive service, 15. Hardware failure,

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