ITIL Intermediate

ltit

Best ITIL training courses classes deliver by Nux software solutions in coimbatore. Nux software solutions in coimbatore has excellent and advanced training programs that will give you better performance & hands on experience. Our industry’s expert trainers offer a wide range of skills and experience in their graded areas. 

The Training center environment is too good for professional, individual, corporate, live project training and industrial training. Labs infrastructure is advanced, well managed and you can access LAB 24X7 from anywhere. Training center has international expert trainers and they have excellent knowledge, real time industry experience. 

Our Training programs combine with several innovative learning methods and delivery models. We understand your requirement and it will give you 100 percent growth for your career and provide the cost effective training programs and also work with flexibility for the trainees.

ITIL intermediate certification is the most broadly accepted approach to IT service management in the world. ITIL can help organizations and individuals use IT to realize business change, growth and transformation.Nux software Solutions offers ITIL training courses to train the IT aspirants enhance the knowledge about the IT service management. 

ITIL certification trainings can be chosen from an array of IT courses offered by Nux software solutions such as ITIL 2011 Foundation, capability stream, strategy lifecycle, design lifecycle, Six Sigma Yellow Belt combo, capability stream and many more. These courses are mapped to the ITIL certification exams.

With Nux software solutions you can study from the comfort of your home at times that suit you. you can Start Training from Any Date for training.All courses are Guaranteed to Run and come with an Exam Pass Guarantee.

Course Syllabus

Module 1

Introduction to Service Operation, The purpose and objectives of service operation, The scope of service operation, Service operation's value to the business, Service operation fundamentals, Stages of the service lifecycle

Module 2

Service Operation Principles, Achieving balance in service operations, Providing good service, Involvement in other lifecycle stages, Operational health, Communication Documentation, Service operation inputs and outputs

Module 3

Service Operation Processes, The purpose and objectives, The scope of the process, Value to the business, High level process activities, methods and techniques, Triggers, inputs, outputs and interfaces, CSFs and KPIs, Challenges and risks,

Module 4

Common Service Operation Activities, Monitoring and control, IT operations for management of the operational environment, Server and mainframe management and support, Network management, Storage and archive, Database administration, Directory services management, Desktop and mobile device support, Middleware management, Internet or web management, Processes in the other lifecycle stages, Facilities and data center management

Module 5

Organizing for Service Operation, Service operation function of the service desk, Technical management function, IT operations management function, Application management function Organizational structures.

Module 6

Technology Considerations, The generic requirements for service management tools, Event management, Incident management, Request fulfilment, Problem management, Access management Service desk

Module 7

Implementation of Service Operation, Managing change in service operation, Service operation and project management, Risk in service operation, Operations staff involvement, Planning and implementing service management

Module 8

Challenges, Critical Success Factors and Risks of Service Operation, Challenges, Critical success factors, Risks

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