Saleforce Certified Experience Cloud Consultant
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The Salesforce Certified Experience Cloud Consultant credential is tailored for individuals with prior experience in Salesforce who are consistently seeking ways to enhance their companies’ utilization of additional features and capabilities. It’s a certification that acknowledges and validates the expertise of individuals committed to maximizing the potential of Salesforce Experience Cloud to benefit their organizations. This credential reflects a continuous dedication to staying abreast of the latest advancements and leveraging them for the continued success of their companies.
Course Syllabus
Saleforce Certified Experience Cloud Consultant Syllabus
- Illustrate the reasons for creating or utilizing an Experience for a specific use case.
- Identify most common personas for Experience Cloud.
- Assess the common types of external accounts and how they are used in an Experience.
- Apply features and functions of Workspaces for building an Experience.
- Given a scenario, set the correct user visibility in an Experience.
- Given a scenario, set the correct object visibility in an Experience.
- Recommend the Declarative Sharing options that could be leveraged for an Experience.
- Given a scenario, implement external account relationships for an Experience.
- Given a set of requirements, evaluate which external license type(s) to use.
- Given a scenario, determine a security model based on an Experience use case.
- Describe roles for external users.
- Modify an experience within the Experience Builder.
- Explain the capabilities of Search within an Experience.
- Implement Salesforce CMS content into an Experience.
- Given a scenario, make articles visible or accessible in an Experience.
- Given a scenario, select the appropriate theme for an Experience.
- Given a scenario, identify the right Template for the Experience.
- Apply packaging, exporting, and importing a template.
- Assess the use of lightning bolts in Experiences.
- Describe the different ways users can be created, such as manual, Data Loader, Self-Registration, Just-in-Time (JIT) provisioning.
- Given a scenario, determine how to properly set up a user for an Experience.
- Describe options for Single sign-on.
- Apply the steps for enabling partner and customer users for Experiences.
- Identify how to grant users access to an Experience.
- Apply the steps to set up Experience dashboards and insights.
- Analyze and apply Experience Moderation features.
- Given a scenario, employ fundamental best practices for adoption and engagement.
- Apply the steps for implementing Channel Sales Partner Relationship Management (PRM).
- Describe the capabilities of different Experience deployments and migrations.
- Describe how to enable and activate an Experience.
- Given a scenario, recommend and implement Delegated External User administration.
- Determine the steps to build a public Experience.
- Determine steps to configure and setup Topics.
- Apply ticketing and Service Cloud capabilities for Experience Cloud.
- Explain limitations across all Experiences.
