Implementing Cisco Collaboration Applications (CLICA) 300-810

Cisco

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Course Syllabus

Implementing Cisco Collaboration Applications (CLICA) 300-810 Syllabus

Single Sign-On (SSO) for Collaboration Applications - 15%

- Describe these types of SSO as they relate to Collaboration

  • Integrated Windows AD, Kerberos, Two-factor authentication (2FA), Third-party IdP

- Describe the SAML SSO login process flow in the context of Cisco Collaboration solutions
- Describe these components of SAML 2.0 and later
  • Assertion, Protocol, Binding, Profiles

- Describe SAML SSO configuration
- Describe OAuth 2.0

Cisco Unified IM and Presence and Cloud Messaging - 30%

- Configure Cisco Unified IM and Presence on premises

  • High availability, Calendar integration, Apple Push Notification Service, Persistent chat, Federation configuration (XMPP and SIP), Centralized Cisco Unified IM and Presence, Hybrid Message Service,

- Troubleshoot Cisco Unified IM and Presence on-premises
  • XMPP, High availability, Calendar integration, Apple Push Notification Service, Persistent chat, Federation configuration (XMPP and SIP), Message Archiver Service

Cisco Unity Connection - 30%

- Configure Cisco Unified IM and Presence on premises

  • High availability, Calendar integration, Apple Push Notification Service, Persistent chat, Federation configuration (XMPP and SIP), Centralized Cisco Unified IM and Presence, Hybrid Message Service

- Troubleshoot Cisco Unified IM and Presence on-premises
  • XMPP, High availability, Calendar integration, Apple Push Notification Service, Persistent chat, Federation configuration (XMPP and SIP), Message Archiver Service

Cisco Unity Connection - 30%

- Configure these in Cisco Unity Connection

  • Call handlers, Voicemail transfers and greetings, Routing rules, Distribution lists, LDAP integration

- Troubleshoot these in Cisco Unity Connection
  • Call handlers, Voicemail transfers and greetings, AutoAttendant, Routing rules, MWI

- Implement toll fraud prevention
- Troubleshoot Cisco Unity Connection integration options with Cisco UCM
- Describe digital networking in multicluster deployments in Cisco Unity Connection

Application Clients - 25%

- Configure DNS for service discovery
- Troubleshoot service discovery
- Troubleshoot Cisco Jabber and Webex App phone control
- Troubleshoot Cisco Jabber and Webex App voicemail integration
- Troubleshoot certificate validation
- Describe the Cisco Unified Attendant Console Advanced integration
- Troubleshoot Webex App functions

  • Login process, Call signaling, Voice/video quality.

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