Oracle Field Service Cloud Service Implementation Essentials

Oracle Field Service Cloud Service Implementation Essentials

Course Summary

The Oracle Field Service Cloud Service Implementation course is designed to equip participants with the skills to configure, deploy, and manage Oracle’s advanced Field Service Management (FSM) solution. Oracle Field Service Cloud enables businesses to automate scheduling, enhance technician productivity, and deliver exceptional on-site service experiences through AI-driven optimization.

This training prepares learners to implement Oracle FSM in real-world environments and aligns with the official Oracle 1Z0-1003-23 certification exam, covering functional, technical, and operational perspectives.

Why Choose This Course

Oracle Field Service Cloud is rapidly becoming a preferred solution for organizations seeking real-time workforce visibility, predictive scheduling, and mobile field enablement. This course:

  • Offers hands-on instruction on the end-to-end FSM implementation lifecycle

  • Teaches participants to configure routing, territories, time slots, and mobile configurations

  • Prepares learners to align service operations with customer satisfaction goals

  • Includes best practices for integration with CRM, ERP, and customer portals

  • Is taught by certified experts with real-world Oracle Field Service project experience

Who Should Enroll

This course is ideal for:

  • Oracle implementation consultants focused on service management or CRM

  • Field operations leads and system administrators responsible for dispatch and technician optimization

  • Solution architects delivering customer experience (CX) cloud solutions

  • Support and operations teams transitioning from on-prem FSM to Oracle Cloud

  • Professionals preparing for the Oracle Field Service Cloud Implementation Essentials (1Z0-1003-23) certification

Skills You Will Gain

  • Configure and deploy core components of Oracle Field Service Cloud

  • Manage field resources, schedules, service regions, and skill routing

  • Define activity types, business rules, work zones, and SLA thresholds

  • Set up collaboration tools, mobile configurations, and customer communication templates

  • Support integrations with Oracle CX, ERP, and third-party service systems

  • Prepare and execute user acceptance testing (UAT) and go-live planning

Career Benefits

Upon completing this course, you will:

  • Be prepared for the Oracle 1Z0-1003-23 certification

  • Qualify for roles such as Field Service Consultant, FSM Administrator, Oracle CX Cloud Specialist

  • Deliver digital field transformation solutions in industries like utilities, telecom, logistics, healthcare, and more

  • Help organizations reduce service costs, improve dispatch accuracy, and enhance customer experience

  • Build strong credentials in Oracle CX Cloud, a growing demand area globally

Modernize Field Service Operations with Oracle Cloud

Field service is no longer reactive—it’s predictive, intelligent, and customer-centric. Gain the skills to lead this transformation with Oracle’s powerful FSM solution.

Enroll today and become an Oracle Field Service Cloud specialist.

Course Syllabus

Modules

Resources and Resource Types

  • Describe Resource and Resource Type Settings
  • Configure Resources and Resource Types

    • Users and User Types

  • Describe Users and User Type Settings
  • Configure User Types

    • Activities and Activity Types

  • Describe Activities and Activity Type Features
  • Configure Activity Types
  • Create an Activity Link Template
  • Describe Activity Time Windows

    • Inventory and Inventory Types

  • Describe Inventory Use and Inventory Types

    • Work Skills

  • Explain the Usage of Work Skills

    • Work Zones

  • Explain the Usage of Work Zones

    • Calendar Options

  • Explain the Calendar Capabilities in OFS

    • OFS Global Settings

  • Explain Business Rules Settings
  • Configure Business Rules
  • Configure Display Settings

    • OFS Screen Configurations

  • Describe the Custom Property Types
  • Create a Custom Property
  • Configure Core Application Screens
  • Explain the Capabilities of OFS Forms
  • Configure a Form
  • Configure the Workflow Manager

    • Filters

  • Explain the Usage of Filters within OFS
  • Create a Filter

    • Routing and Statistics

  • Explain Duration and Travel Statistics
  • Describe Routing Optimization Options
  • Describe Routing Plan Capabilities

    • Quota, Capacity and Booking

  • Describe Quota, Capacity and Booking Options
  • Configure a Capacity Area

    • Collaboration

  • Describe Collaboration Features

    • OFS Integration Options

  • Configure a Message Scenario
  • Explain OFS API Capabilities

    • Explain the Capabilities of OFS Applications

  • Where's My Technician?
  • Explain the Capabilities of the Where's My Technician Theme

    • Plug-in Framework

  • Understand the Capabilities of the OFS Plug-in Framework

    • Related Posts