ITIL Intermediate Training and Certification in Coimbatore

ITIL Intermediate Training and Certification in Coimbatore

Course Overview

The ITIL Intermediate Certification is a globally respected qualification designed for IT professionals seeking to deepen their understanding of IT Service Management (ITSM) based on the ITIL framework. This intermediate-level training builds upon the foundational knowledge gained in the ITIL Foundation course and allows learners to specialize in specific areas of IT service management.

The ITIL Intermediate level offers a modular structure with two main streams: Service Lifecycle and Service Capability. This modular approach gives professionals the flexibility to focus on areas most relevant to their job roles or career goals.

Through practical scenarios and real-time case studies, this course helps learners grasp how ITIL best practices can be applied to improve service efficiency, quality, and alignment with business goals.

Course Modules

The ITIL Intermediate level is divided into two categories:

  • Service Lifecycle Modules

    • Service Strategy (SS)

    • Service Design (SD)

    • Service Transition (ST)

    • Service Operation (SO)

    • Continual Service Improvement (CSI)

  • Service Capability Modules

    • Operational Support and Analysis (OSA)

    • Planning, Protection and Optimization (PPO)

    • Release, Control and Validation (RCV)

    • Service Offerings and Agreements (SOA)

Each module is a self-contained qualification but also contributes credits towards achieving the ITIL Expert level.

Who Should Attend?

  • IT professionals working in service delivery or support roles

  • IT consultants and project managers

  • System and network administrators

  • Service desk professionals

  • Anyone aspiring for leadership roles in ITSM

Why Choose Us in Coimbatore?

  • Industry-recognized trainers with real-world ITIL experience

  • Flexible learning modes: classroom & online

  • Practical assignments, exam prep, and mock tests

  • Access to study material, module handbooks, and practice quizzes

  • Affordable pricing with certification support

Advance your IT career with expert-led ITIL Intermediate Training in Coimbatore. Choose your specialization and gain the skills to manage IT services efficiently and strategically.

ITIL Intermediate Syllabus

Modules

Module 1:
Introduction to Service Operation, The purpose and objectives of service operation, The scope of service operation, Service operation's value to the business, Service operation fundamentals, Stages of the service lifecycle

Module 2:
Service Operation Principles, Achieving balance in service operations, Providing good service, Involvement in other lifecycle stages, Operational health, Communication Documentation, Service operation inputs and outputs

Module 3:
Service Operation Processes, The purpose and objectives, The scope of the process, Value to the business, High level process activities, methods and techniques, Triggers, inputs, outputs and interfaces, CSFs and KPIs, Challenges and risks,

Module 4:
Common Service Operation Activities, Monitoring and control, IT operations for management of the operational environment, Server and mainframe management and support, Network management, Storage and archive, Database administration, Directory services management, Desktop and mobile device support, Middleware management, Internet or web management, Processes in the other lifecycle stages, Facilities and data center management

Module 5:
Organizing for Service Operation, Service operation function of the service desk, Technical management function, IT operations management function, Application management function Organizational structures.

Module 6:
Technology Considerations, The generic requirements for service management tools, Event management, Incident management, Request fulfilment, Problem management, Access management Service desk

Module 7:
Implementation of Service Operation, Managing change in service operation, Service operation and project management, Risk in service operation, Operations staff involvement, Planning and implementing service management

Module 8: Challenges, Critical Success Factors and Risks of Service Operation, Challenges, Critical success factors, Risks

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