ServiceNow Certified System Administrator

ServiceNow Certified System Administrator

Course Overview

The ServiceNow Certified System Administrator (CSA) training program is designed to prepare individuals for managing, configuring, and supporting the core platform features of ServiceNow. This foundational course covers everything from navigation and user interface configuration to managing data, workflows, users, and system settings.

Participants will learn real-world best practices for configuring tables, forms, lists, user roles, access control, and automations—all essential to maintaining a healthy, efficient ServiceNow environment.

Why Choose This Course

  • Gain in-depth knowledge of ServiceNow platform architecture and administration

  • Learn to configure and maintain users, roles, groups, and permissions

  • Automate processes using workflows, notifications, and flow designer

  • Build a strong foundation for advanced certifications and developer paths

  • Prepare for the ServiceNow Certified System Administrator (CSA) certification exam

Who Should Enroll

  • IT professionals and support engineers transitioning to ServiceNow

  • Aspiring ServiceNow system administrators and platform managers

  • Application support analysts, business analysts, and junior developers

  • Consultants working with clients using ServiceNow across business functions

  • Anyone starting a career in ServiceNow ecosystem roles

Skills You Will Gain

  • Navigating and configuring the ServiceNow user interface and instance

  • Managing users, groups, roles, and access control lists (ACLs)

  • Creating and modifying tables, forms, fields, and lists

  • Automating tasks with business rules, flow designer, and notifications

  • Implementing data policies, UI policies, and client scripts

  • Using reports, dashboards, and platform analytics for insights

  • Performing instance maintenance, upgrades, and admin-level troubleshooting

Career Opportunities

  • ServiceNow System Administrator

  • Service Desk Platform Specialist

  • ServiceNow Support Engineer

  • Junior ServiceNow Developer

  • ITSM / ITOM Platform Administrator

This certification is widely recognized across IT services, banking, healthcare, manufacturing, government, and any organization leveraging ServiceNow as its digital workflow platform.

Start Your ServiceNow Journey with Confidence

The ServiceNow CSA certification is the first step in becoming a skilled platform expert. This course equips you with the tools to maintain, configure, and support one of the most powerful enterprise platforms in the world.

Enroll in ServiceNow CSA Training at Linux Training Center, Coimbatore

ServiceNow Certified System Administrator Syllabus

Modules

Platform Overview and Navigation

  • ServiceNow Platform overview
  • Platform capabilities and services
  • The ServiceNow Instance
  • Next Experience Unified Navigation

    • Instance Configuration

  • Installing applications and plugins
  • Personalizing/customizing the instance
  • Common user interfaces in the Platform

    • Configuring Applications for Collaboration

  • Form templates and saving options
  • Advanced Form Configuration
  • Task Management
  • Visual Task Boards (VTBs)
  • Reporting, Dashboards, and Performance Analytics
  • Notifications

    • Self Service & Automation

  • Knowledge Management
  • Service Catalog
  • Flow Designer
  • Virtual Agent

    • Database Management

  • Data Schema
  • Application/Access Control
  • Importing Data
  • CMDB and CSDM

    • Data Migration and Integration

  • UI Policies
  • Business Rules
  • System update sets
  • Scripting in ServiceNow

    • Related Posts