ServiceNow: HR Service Delivery
Course Overview
The ServiceNow HR Service Delivery (HRSD) training program is designed to equip HR professionals, consultants, and ServiceNow administrators with the skills to configure, implement, and optimize the HRSD application suite.
This course covers core HRSD functionalities including case and knowledge management, employee service centers, lifecycle events, and workflow automation to streamline HR services and improve employee experiences. Learners will gain hands-on experience building scalable, compliant, and secure HR solutions within the ServiceNow platform.
Why Choose This Course
Learn to digitize and automate common HR services like onboarding, benefits, and case handling
Reduce manual effort and response times with automated HR workflows
Build an employee-focused portal with guided journeys and knowledge access
Align HR operations with enterprise service management best practices
Prepare for HRSD roles and ServiceNow HR implementation projects
Who Should Enroll
HR professionals involved in process improvement and automation
ServiceNow consultants or admins working with the HR module
Business analysts and functional leads implementing HR self-service solutions
HRIS specialists aiming to enhance employee engagement and satisfaction
Anyone preparing for ServiceNow HRSD Specialist roles or HR digital transformation projects
Skills You Will Gain
Configuring and managing HR cases, requests, and knowledge bases
Building employee service centers and HR agent workspaces
Automating employee journeys using lifecycle events (e.g., onboarding/offboarding)
Managing HR document templates, access controls, and data segregation
Creating dashboards and reports for HR performance and compliance
Integrating HRSD with other systems like Workday, SAP SuccessFactors, or ITSM
Career Opportunities
ServiceNow HRSD Consultant
HR Digital Solutions Analyst
HRIT Systems Administrator
Employee Experience Designer
HR Service Delivery Specialist
This course is ideal for roles in enterprises where employee experience, service automation, and HR process efficiency are strategic priorities—such as in BPOs, BFSI, healthcare, retail, and global IT services.
Transform HR Operations into Seamless, Employee-First Experiences
With ServiceNow HRSD, organizations can automate routine HR tasks, improve compliance, and boost employee satisfaction. This course gives you the knowledge to implement these solutions effectively and drive real impact.
Enroll in ServiceNow HRSD Training at Linux Training Center, Coimbatore
ServiceNow: HR Service Delivery Syllabus
Modules
Introduction
- Overview of ServiceNow platform
- Introduction to HR Service Delivery (HRSD)
- Benefits and significance of HRSD
- Key HRSD terminology and concepts
Setting Up ServiceNow HRSD
- ServiceNow HRSD architecture
- Configuring HRSD components
- Data management in HRSD
- User roles and permissions
Employee Self-Service Portal
- Designing an employee-friendly portal
- Enabling employee self-service
- Creating HR service catalogs
- Service catalog best practices
Case Management in HRSD
- Understanding HR cases
- Creating and managing HR cases
- Automating case assignment and routing
- Case resolution and closure
HR Workflows and Automation
- Overview of HR process automation
- Building HR workflows
- Integration with HR processes
- Workflow best practices
Knowledge Management
- Knowledge base creation and maintenance
- Providing self-help resources for employees
- Effective use of knowledge articles
- Knowledge management best practices
Reporting and Analytics
- Utilizing HRSD reporting tools
- Creating custom HR reports and dashboards
- Tracking key HR metrics
- Data-driven decision-making in HR
Integration and Extensions
- Integrating HRSD with other HR systems
- Third-party integrations
- ServiceNow app store and marketplace
- Extending HRSD capabilities with ServiceNow apps
Compliance and Security
- Ensuring HR data security
- Compliance with HR regulations
- Auditing and monitoring HR processes
- Incident response and data breaches
