ServiceNow IT Service Management
Course Overview
The ServiceNow IT Service Management (ITSM) training program equips learners with the practical skills to configure, manage, and optimize ITSM processes using the ServiceNow platform. Participants will learn how to streamline IT support operations, automate workflows, and deliver consistent service experiences across incidents, problems, changes, and requests.
This hands-on course covers core modules such as Incident Management, Problem Management, Change Management, Request Fulfillment, Knowledge Management, and Service Catalog, along with reporting and performance analytics for continuous improvement.
Why Choose This Course
Learn to deliver reliable, ITIL-aligned IT services using a modern platform
Automate and optimize IT support operations across teams and channels
Gain end-to-end knowledge of Incident, Change, and Problem lifecycles
Enhance visibility with dashboards, SLAs, and performance analytics
Prepare for roles in ServiceNow ITSM implementation, support, and administration
Who Should Enroll
ServiceNow administrators and developers managing ITSM modules
IT support managers and helpdesk leads streamlining service operations
Business analysts and process owners designing digital workflows
IT professionals transitioning from legacy ITSM tools to ServiceNow
Consultants implementing ServiceNow ITSM for enterprise clients
Skills You Will Gain
Configuring and managing Incident, Problem, and Change Management workflows
Building and managing Service Catalogs, Request Items, and Approvals
Creating and maintaining a Knowledge Base and Self-Service Portal
Implementing and monitoring SLAs, escalation policies, and workflows
Utilizing reports, dashboards, and Performance Analytics for insights
Enabling automation, email notifications, and role-based access control
Career Opportunities
ServiceNow ITSM Consultant
IT Service Desk Manager
ITSM Process Analyst
Platform Administrator – ServiceNow ITSM
IT Operations Lead / Workflow Automation Engineer
This course prepares you for roles in IT services, managed support environments, telecom, BFSI, public sector, healthcare, and any enterprise managing large-scale IT operations.
Modernize IT Support and Maximize Service Efficiency
ServiceNow ITSM is the backbone of digital service delivery for thousands of organizations. This course gives you the knowledge and practical skills to build scalable, automated, and user-friendly IT service environments.
Enroll in ServiceNow ITSM Training at Linux Training Center, Coimbatore
