ServiceNow Certified System Administrator

ServiceNow Certified System Administrator

This course equips you with the expertise to configure and implement ServiceNow System Administration, the backbone of efficient IT service management.

Streamline IT operations: Automate system configurations, user management, and workflows for a smoother experience.
Boost IT efficiency: Reduce manual tasks and free up IT professionals for strategic initiatives.
Enhance user experience: Empower users with self-service tools and improve data accuracy.

This course is ideal for:

IT professionals seeking to become ServiceNow implementation specialists.
IT consultants specializing in system administration.
Anyone who wants to unlock the full potential of ServiceNow for IT service management.

Enroll today and:

Become a valuable asset to any IT team.
Gain the skills to lead successful ServiceNow implementations.
Future-proof your IT career with in-demand expertise.

ServiceNow Certified System Administrator Syllabus

Modules

Platform Overview and Navigation

  • ServiceNow Platform overview
  • Platform capabilities and services
  • The ServiceNow Instance
  • Next Experience Unified Navigation

    • Instance Configuration

  • Installing applications and plugins
  • Personalizing/customizing the instance
  • Common user interfaces in the Platform

    • Configuring Applications for Collaboration

  • Form templates and saving options
  • Advanced Form Configuration
  • Task Management
  • Visual Task Boards (VTBs)
  • Reporting, Dashboards, and Performance Analytics
  • Notifications

    • Self Service & Automation

  • Knowledge Management
  • Service Catalog
  • Flow Designer
  • Virtual Agent

    • Database Management

  • Data Schema
  • Application/Access Control
  • Importing Data
  • CMDB and CSDM

    • Data Migration and Integration

  • UI Policies
  • Business Rules
  • System update sets
  • Scripting in ServiceNow

    • Related Posts