ServiceNow Event Management

ServiceNow Event Management

Transform your IT operations with ServiceNow Event Management. This powerful module empowers organizations to proactively monitor and respond to IT incidents, reducing downtime and enhancing service reliability.

Key advantages:

  • Streamline event processing: Learn to efficiently collect, analyze, and prioritize IT events from multiple sources.
  • Implement intelligent alerting: Master techniques for setting up meaningful alerts and reducing event noise.
  • Automate incident response: Develop strategies for swift, automated responses to critical events.

Ideal for:

  • IT operations managers seeking to improve service stability.
  • ServiceNow administrators looking to extend their platform knowledge.
  • Organizations aiming to transition from reactive to proactive IT management.

Upon mastering ServiceNow Event Management, you’ll:

  • Gain expertise in configuring and optimizing event correlation and alerting.
  • Acquire skills to significantly reduce mean time to resolution (MTTR) for IT incidents.
  • Enhance your value as an IT professional capable of maintaining high-performance IT environments.

Start your journey into proactive IT management today. Harness the power of ServiceNow Event Management to drive operational excellence and ensure uninterrupted service delivery.

ServiceNow Event Management Syllabus

Modules

Event Management Overview

  • IT Operations Management (ITOM) solution
  • Define customer challenges
  • Event Management key features and capabilities
  • Graphical user interfaces (operator workspace, alert intelligence, dependency maps)
  • Common Service Data Model (business, application, and technical services)

    • Architecture and Discovery

  • Discovery and MID server architecture
  • Event Management architecture and CMDB
  • The monitoring process
  • Validate a MID server

    • Event Configuration and Use

  • Event setup (event processing, event rules, event filter, event thresholds, operator workspace)
  • Event Management process flow (event table, message key, event processing jobs, event field mapping, CI binding, best practices)
  • Connectors (preconfigured, customized)
  • Scripting (Regex, JavaScript, PowerShell)

    • Alerts and Tasks

  • Alert defined (alert record attributes, scheduled jobs
  • Alerts process flow (alert management rules, CI binding, priority scores, priority groups, incidents, best practices)
  • Alert grouping (correlation rules, alert aggregation)
  • Alert Intelligence
  • Alert impact profile (impact tree, impact rules, cluster example, SLAs)

    • Event Sources

  • Identify event sources
  • Push vs. pull methods
  • Use inbound actions
  • Configure a monitoring connector

    • Related Posts