ServiceNow Event Management

ServiceNow Event Management

Course Overview

The ServiceNow Event Management training course is designed to equip IT operations teams and ServiceNow professionals with the skills to configure and manage event detection, alert correlation, and operational health monitoring using the ServiceNow platform.

This course covers how to collect and process events from monitoring tools, reduce alert noise through correlation, and initiate remediation using workflows and automation—enabling a proactive, service-aware approach to infrastructure monitoring.

Why Choose This Course

  • Learn to implement real-time visibility into IT infrastructure health

  • Correlate alerts into actionable incidents, problems, and changes

  • Reduce MTTR and alert fatigue with automated noise reduction techniques

  • Seamlessly integrate with third-party monitoring tools and ServiceNow CMDB

  • Prepare for roles in ITOM, service reliability, and operational intelligence

Who Should Enroll

  • IT Operations and NOC Engineers responsible for service monitoring

  • ServiceNow administrators and developers working with ITOM modules

  • Site Reliability Engineers (SREs) and platform operations teams

  • Infrastructure and cloud professionals supporting event-driven automation

  • Consultants implementing event correlation, alert enrichment, and CMDB integrations

Skills You Will Gain

  • Configuring Event Rules, Alert Rules, and Connector Definitions

  • Integrating with tools like SolarWinds, Nagios, Zabbix, Splunk, and SCOM

  • Mapping alerts to CI relationships in CMDB and reducing duplication

  • Implementing alert correlation, thresholds, suppression, and escalation workflows

  • Enabling operational dashboards, impact mapping, and automated incident creation

  • Supporting proactive IT service monitoring tied to business services

Career Opportunities

  • ServiceNow Event Management Consultant

  • ITOM Engineer / Operations Specialist

  • Infrastructure Monitoring Analyst

  • Site Reliability or DevOps Engineer

  • ServiceNow Platform Engineer – ITOM Suite

This course is ideal for roles in data centers, managed service providers, telecom, enterprise IT teams, and companies adopting AIOps and observability models.

Make IT Proactive, Not Reactive

ServiceNow Event Management enables intelligent operations by transforming raw infrastructure noise into actionable insights. This course gives you the tools to anticipate service issues before they affect your users.

Enroll in ServiceNow Event Management Training at Linux Training Center, Coimbatore

ServiceNow Event Management Syllabus

Modules

Event Management Overview

  • IT Operations Management (ITOM) solution
  • Define customer challenges
  • Event Management key features and capabilities
  • Graphical user interfaces (operator workspace, alert intelligence, dependency maps)
  • Common Service Data Model (business, application, and technical services)

    • Architecture and Discovery

  • Discovery and MID server architecture
  • Event Management architecture and CMDB
  • The monitoring process
  • Validate a MID server

    • Event Configuration and Use

  • Event setup (event processing, event rules, event filter, event thresholds, operator workspace)
  • Event Management process flow (event table, message key, event processing jobs, event field mapping, CI binding, best practices)
  • Connectors (preconfigured, customized)
  • Scripting (Regex, JavaScript, PowerShell)

    • Alerts and Tasks

  • Alert defined (alert record attributes, scheduled jobs
  • Alerts process flow (alert management rules, CI binding, priority scores, priority groups, incidents, best practices)
  • Alert grouping (correlation rules, alert aggregation)
  • Alert Intelligence
  • Alert impact profile (impact tree, impact rules, cluster example, SLAs)

    • Event Sources

  • Identify event sources
  • Push vs. pull methods
  • Use inbound actions
  • Configure a monitoring connector

    • Related Posts