ServiceNow Service Mapping

ServiceNow Service Mapping

Course Overview

The ServiceNow Service Mapping training course is designed to help IT professionals and ServiceNow administrators implement and manage dynamic, accurate service maps that reflect real-time dependencies across business-critical applications and infrastructure.

This course provides hands-on experience with configuring Service Mapping patterns, discovering applications, and mapping services to infrastructure components using top-down discovery techniques. Learners will understand how to maintain service visibility, support impact analysis, and enhance incident, change, and problem management processes.

Why Choose This Course

  • Gain practical experience with ServiceNow’s top-down service mapping capabilities

  • Learn to design, build, and maintain real-time service dependency maps

  • Improve incident resolution and change management with accurate service context

  • Prepare for ServiceNow roles in ITOM, CMDB management, and digital operations

  • Strengthen your organization’s service visibility and operational resilience

Who Should Enroll

  • ServiceNow administrators or developers supporting ITOM modules

  • IT operations and infrastructure professionals working with CMDB and monitoring tools

  • Consultants involved in ServiceNow implementations or service discovery projects

  • Architects building solutions for business service impact analysis

  • Anyone aiming to implement service-aware operations in complex IT environments

Skills You Will Gain

  • Understanding of Service Mapping architecture, process, and data flow

  • Configuration of application patterns and connection sections

  • Execution and validation of discovery results for accurate service models

  • Integration of Service Mapping with CMDB, Discovery, and Event Management

  • Troubleshooting mapping issues and ensuring data quality across service maps

Career Benefits

  • Qualify for roles like ServiceNow ITOM Specialist, CMDB Analyst, or Service Mapping Consultant

  • Enhance your expertise in service-aware incident, change, and problem management

  • Be valuable to enterprises aiming to streamline digital operations and improve SLA performance

  • Gain skills aligned with ServiceNow certifications and industry-recognized ITOM practices

  • Build a foundation for advanced roles in AIOps, observability, and service reliability

Bring Service Awareness to IT Operations

With Service Mapping, organizations can gain a clear view of how their IT infrastructure supports business services. This course empowers you to deliver reliable, dynamic service maps that drive smarter, faster operations.

Enroll in ServiceNow Service Mapping Training at Linux Training Center, Coimbatore

ServiceNow Service Mapping Syllabus

Modules

Service Mapping Pattern Design

  • Pattern Designer (Debug, Steps, Temp variables, Command Line Console)
  • Operations (Match, Parse variable, Parse file, Parsing strategies)
  • Scripting (WMI, SSH, Regex, Command Line, SNMP)
  • Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)

    • Service Mapping Configuration

  • Setup and Configuration (Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)
  • Service Configuration (Entry points, CI Types, Credentials, Service Maps, Schedules, Service Groups, Technical Services, Service creation)
  • Service Mapping Process Flow (Process flow, Troubleshooting, Discovery Log)

    • Discovery Configuration

  • Discovery Setup and Config (Behaviors, Clusters, IP Services, Schedules, MID Servers)
  • Discovery Process Flow (PCIE Phases, ECC Queue, Status, Discovered Device)
  • Discovery Troubleshooting (Discovery Errors, Authentication Errors, Duplicates, Credentials)

    • Event Management

  • Event Setup and Configuration (Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
  • Alerts (Task Templates, Alert Rules, CI Binding)
  • Event Management Solution (Business Value, Definition, Positioning, Customer Conversations)

    • Configuration Management Database

  • CI Class Management (CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
  • CMDB Identification and Reconciliation (Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB De-duplication Tasks)

    • Service Mapping Engagement Readiness

  • Scoping (Service definition, Shared services, Licensing, Supported Applications)
  • Planning (Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)
  • Operationalizing IT (Measurable KPI improvements, Service Mapping Benefits, Service Mapping Use Cases)

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