ServiceNow Service Mapping

ServiceNow Service Mapping

Uncover Your Service Landscape with ServiceNow Service Mapping

Gain a clear understanding of your IT services with ServiceNow Service Mapping. This comprehensive course equips you with the skills to:

  • Visualize Service Relationships: Map dependencies between services and applications to identify potential bottlenecks and areas for improvement.
  • Improve Incident Resolution: Diagnose and troubleshoot issues faster by tracing the flow of services.
  • Enhance Change Management: Proactively identify potential impacts of changes on dependent services.
  • Support Continual Service Improvement: Gain valuable insights to optimize your service delivery model.

Ideal for:

  • IT professionals responsible for service design and documentation.
  • System administrators and architects seeking to understand service dependencies.
  • Organizations aiming to improve service visibility and control.

By the end of this course, you’ll:

  • Master ServiceNow Service Mapping features for comprehensive service visualization.
  • Develop strategies to identify and document service relationships effectively.
  • Gain the skills to leverage service maps for faster incident resolution and proactive change management.
  • Empower your organization to make data-driven decisions for continuous service improvement.

Enroll today and shed light on your IT service landscape with ServiceNow Service Mapping!

ServiceNow Service Mapping Syllabus

Modules

Service Mapping Pattern Design

  • Pattern Designer (Debug, Steps, Temp variables, Command Line Console)
  • Operations (Match, Parse variable, Parse file, Parsing strategies)
  • Scripting (WMI, SSH, Regex, Command Line, SNMP)
  • Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)

    • Service Mapping Configuration

  • Setup and Configuration (Configuration files, Tuning, Applications, IP ranges, MID Servers, Icons)
  • Service Configuration (Entry points, CI Types, Credentials, Service Maps, Schedules, Service Groups, Technical Services, Service creation)
  • Service Mapping Process Flow (Process flow, Troubleshooting, Discovery Log)

    • Discovery Configuration

  • Discovery Setup and Config (Behaviors, Clusters, IP Services, Schedules, MID Servers)
  • Discovery Process Flow (PCIE Phases, ECC Queue, Status, Discovered Device)
  • Discovery Troubleshooting (Discovery Errors, Authentication Errors, Duplicates, Credentials)

    • Event Management

  • Event Setup and Configuration (Event Processing, Event Rules, Event Mapping Rules, Operator Workspace)
  • Alerts (Task Templates, Alert Rules, CI Binding)
  • Event Management Solution (Business Value, Definition, Positioning, Customer Conversations)

    • Configuration Management Database

  • CI Class Management (CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
  • CMDB Identification and Reconciliation (Identification Rules, Reconciliation Rules, Datasource Precedence Rules, CMDB De-duplication Tasks)

    • Service Mapping Engagement Readiness

  • Scoping (Service definition, Shared services, Licensing, Supported Applications)
  • Planning (Implementation Skill Sets, MID Server Requirements, Implementation Requirements, Security Requirements)
  • Operationalizing IT (Measurable KPI improvements, Service Mapping Benefits, Service Mapping Use Cases)

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