ServiceNow Discovery

ServiceNow Discovery

Course Overview

The ServiceNow Discovery training program teaches IT professionals how to configure and deploy ServiceNow Discovery to identify and map physical and virtual infrastructure within an organization. This course enables learners to understand how Discovery populates the Configuration Management Database (CMDB) with accurate and up-to-date data—forming the foundation for IT operations, service management, and asset governance.

Participants will work hands-on with MID Servers, probes, sensors, and patterns to perform horizontal and vertical discovery, ensuring a clear picture of all hardware, software, and service relationships.

Why Choose This Course

  • Learn how to create a single source of truth for your IT environment

  • Improve incident, change, and problem management by enriching the CMDB

  • Automate asset identification across on-premises and cloud infrastructure

  • Enable service mapping, event management, and compliance from accurate data

  • Prepare for roles in ServiceNow ITOM, CMDB administration, and discovery engineering

Who Should Enroll

  • ServiceNow administrators and developers working on ITOM or CMDB

  • Infrastructure and operations teams responsible for asset visibility

  • System and network administrators supporting hybrid/cloud environments

  • Consultants implementing discovery solutions for enterprise clients

  • Anyone aiming to build foundational skills in infrastructure discovery and mapping

Skills You Will Gain

  • Deploying and managing MID Servers across network zones

  • Configuring probes, sensors, credentials, and IP ranges

  • Executing horizontal discovery (servers, databases, network devices, storage)

  • Performing vertical discovery to map services and application stacks

  • Troubleshooting Discovery logs, patterns, and connectivity issues

  • Populating and maintaining an accurate and dynamic CMDB

Career Opportunities

  • ServiceNow Discovery Consultant

  • ITOM/CMDB Administrator

  • Service Mapping Engineer

  • Infrastructure Visibility Analyst

  • Platform Engineer – ServiceNow IT Operations

This course is ideal for roles in organizations managing complex IT infrastructures, especially in finance, telecom, manufacturing, healthcare, and cloud-first enterprises.

Discover More. Manage Smarter. Act Faster.

ServiceNow Discovery is the first step toward intelligent operations, service visibility, and asset control. This training gives you the skills to bring clarity and control to your entire IT landscape.

Enroll in ServiceNow Discovery Training at Linux Training Center, Coimbatore

ServiceNow Discovery Syllabus

Modules

Discovery Pattern Design

  • Pattern Designer (Debug, Steps, Sections)
  • Operations (Match, Parse variable, Parse file, Parsing strategies)
  • Syntax (Variables, Attributes, Regex)
  • Application Identification and Connection Sections (Patterns, Identification and Connection Sections, Troubleshooting)

    • Discovery Configuration

  • Discovery Setup (Behaviors, Clusters, IP Services, Schedules)
  • Discovery Process Flow (PCIE Phases, ECC Queue, Status, Discovered Device)
  • Discovery Troubleshooting (Discovery Errors, Duplicates, Credentials)

    • Configuration Management Database

  • CI Class Manager (CMDB Health Dashboard, CI Class Manager, CMDB Tables, Reclassification, CMDB Relationships)
  • CMDB Identification and Reconciliation (CI Identifiers, Reconciliation Definitions, Data source Precedence, CMDB De-duplication)

    • Discovery Engagement Readiness

  • Planning (MID Server Requirements and Specifications)
  • Operationalizing IT (MID Server and Discovery Dashboards, Benefits)
  • Discovery Solution (Business Value, Definition, Positioning)

    • Related Posts