Microsoft Commerce Functional Consultant – MB-340 online
Microsoft Commerce Functional Consultant (MB-340) Training and Certification in Coimbatore
Step into the world of e-commerce transformation with our expert-led Microsoft Commerce Functional Consultant (MB-340) Training in Coimbatore. This course is designed to prepare professionals to implement, configure, and support Microsoft Dynamics 365 Commerce solutions—equipping them with the skills to drive seamless and unified retail experiences across physical and digital channels.
The MB-340 certification is ideal for consultants, business analysts, and functional experts who work with retail businesses to optimize operations, manage merchandising, configure retail channels, and improve customer engagement using Dynamics 365 Commerce.
Why Choose This Course?
Microsoft-Certified Curriculum aligned with the MB-340 exam blueprint
Hands-On Experience with Dynamics 365 Commerce modules and features
Real-World Business Scenarios in e-commerce, POS, and omnichannel retailing
Ideal for Retail & Functional Consultants focusing on digital commerce solutions
Flexible Learning Options – available in online, weekend, and classroom formats
What You Will Learn
Configuring Dynamics 365 Commerce headquarters, retail channels, and products
Managing pricing, discounts, and loyalty programs
Configuring POS (Point of Sale) and hardware profiles
Implementing e-commerce websites and customer journeys
Inventory, order management, and supply chain configurations
Handling commerce analytics, reporting, and integration
Ensuring data synchronization and omnichannel customer engagement
Who Should Enroll?
Functional consultants working in retail or commerce
ERP professionals transitioning to Dynamics 365 Commerce
Business analysts supporting retail clients
IT professionals aiming to specialize in Microsoft retail solutions
Anyone preparing for the MB-340 Microsoft Certification
Key Features
Instructor-led sessions by certified Microsoft Commerce experts
Practical labs and configuration tasks in Dynamics 365 Commerce
Mock tests and certification preparation
Resume and job interview support post-completion
Official course materials and lifetime access to resources
Position yourself as a skilled Microsoft Commerce Functional Consultant by mastering one of the most in-demand Dynamics 365 modules. Join our MB-340 training in Coimbatore and help retail businesses deliver personalized, scalable, and seamless shopping experiences across every channel.
MB-340 Course Syllabus
Modules
Configure Dynamics 365 Commerce Headquarters (25-30%)
Configure prerequisites and commerce parameters - Create employee and customer address books- Configure and manage retail workers
- Assign address books to customers, channels, and workers
- Create email templates and email notification profiles
- Configure organizational hierarchies and hierarchy purposes
- Configure Commerce shared parameters
- Configure company-specific Commerce parameters Describe and configure additional functionality - Create and configure channel and sales order attributes
- Configure commissions and sales representatives
- Configure payment methods and card types
- Configure and manage gift cards
- Describe Omni-channel capabilities including payments, orders, returns, and refunds
- Configure data distribution
- Create info codes, sub-codes, and info code groups
- Describe Dynamics 365 Fraud Protection purchase protection, loss prevention, and account protection Manage statements - Describe advantages of using trickle feed-based posting
- Validate retail transactions by using the transaction consistency checker
- Configure and manage retail statement calculations and posting
- Troubleshoot statement posting issues Configure Distributed Order Management (DOM) - Configure fulfillment profiles
- Configure cost components including shipping, handling, and packaging costs
- Configure management rules and parameters
- Monitor fulfillment plans and order exceptions Configure order fulfillment - Configure modes of delivery including shipments, pick up, and carry out
- Configure curbside customer order pickup
- Configure charge codes, charge groups, and automatic charges
- Configure and assign order fulfillment groups
Configure products, prices, discounts, loyalty, and affiliations (25- 30%)
Configure products and merchandising - Configure product category hierarchies- Configure product attributes and attribute groups
- Configure assortments
- Manage product labels and shelf labels
- Describe uses cases for recommendation types including product, personalized, Shop similar looks, and Shop similar descriptions recommendations
- Configure recommendations
- Configure warranty settings
- Configure inventory buffers and inventory levels
- Configure products and variants including configuring barcodes Manage pricing - Design and create price groups
- Configure pricing priorities
- Configure product pricing including smart rounding
- Configure catalog pricing
- Configure affiliation pricing
- Configure category pricing rules Manage discounts and promotions - Configure discount parameters
- Configure channel or customer-specific discounts
- Configure quantity, shipping, tender-based, and threshold-based discounts
- Configure discount concurrency rules
- Manage coupons Manage customers, loyalty, and affiliations - Configure client books
- Configure customer attributes
- Configure customer affiliations
- Configure loyalty programs, loyalty schemes, and reward points
- Manage loyalty tier calculations and processing
Manage Point of Sale (POS) in Dynamics 365 Commerce (15-20%)
Configure retail stores - Create a retail store- Configure POS registers and devices
- Configure retail profiles
- Configure sales tax overrides
- Configure Task Management lists and parameters
- Define cash management processes
- Define shifts and shift management processes
- Configure channel return policies
- Describe offline capabilities and limitations Manage store inventory - Configure availability calculations for products
- Manage inbound and outbound inventory operations within the POS
- Process customer pick-up and shipment orders
- Manage inventory processes including stock counts
- Look up product inventory
- Process serialized items Perform POS operations - Perform sales and order processes
- Perform end of day processes
- Reconcile store cash
- Monitor store productivity by using Task Management and reporting features
Configure and Manage Dynamics 365 Commerce call centers (10-15%)
Configure call centers - Create a call center- Configure and publish product catalogs
- Create product catalog scripts
- Configure fraud conditions, rules, and variables to trigger order holds
- Configure fraud alerts Configure continuity orders and installment billing - Set up continuity programs and parameters
- Configure continuity order batch jobs
- Manage continuity child orders Manage call centers - Create, modify, and process sales orders
- Process call center payments
- Manage order holds
- Create return merchandise authorizations (RMAs)
- Process returns, exchanges, and replacements
Manage e-commerce (15-20%)
Configure an e-commerce channel - Create an online store- Configure an e-commerce site
- Configure channel assignments for an e-commerce site
- Configure ratings and reviews Manage e-commerce content - Configure URLs and aliases
- Configure product detail pages and category pages
- Manage site themes, page fragments, templates, layouts, and pages
- Upload and manage digital assets including videos and images
- Set focal points and attribute values for media assets
- Configure publish groups Operate an e-commerce channel - Create e-commerce orders
- Synchronize e-commerce orders
- Moderate ratings and reviews Configure business-to-business (B2B) e-commerce - Describe differences between B2B and business-to-consumer (B2C) solutions
- Describe use cases for organizational modeling hierarchies
- Manage business partners and business partner users
- Configure product quantity limits
